Download E-books Connecting with Grieving Clients: Supportive Communications for 14 Common Situations PDF

By Laurel Lagoni

Guiding puppy vendors via their grief following the lack of a cherished puppy is likely one of the hardest components of your staff's activity. dealt with sensitively and compassionately, the location can improve the bond with the customer for years yet to come. the hot, moment variation of this worthwhile source deals particular ideas for facing a few universal yet tricky shopper events, together with those and extra: - facing crises and emergencies - supplying undesirable information - Euthanasia decision-making - Grief responses to puppy loss - consumers guilt - Non-euthanasia and surprising deaths - assisting youngsters, seniors and disabled consumers with grief - different pets grief - Adopting new pets

The consultant contains phrases to take advantage of in particular events, details on puppy hospice courses, grief help protocols and shopper aid assets. it really is equipped to facilitate employees assembly discussions and gives role-play rules for every scenario to construct employees abilities during this very important region of practice.

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